Why is my spa overheating?

If the spa is located in an area that is experiencing hot weather, it is normal to have the spa water temperature rise. To help keep your spa cooler, adjust the spa’s filtration cycles to no more than three hours per day, and only one hour per day during the warmer summer months. Set the cycles to run during later evening or early morning hours when the outside air temperature is cooler. During the summer, set only one filter cycle per day. Open the cover for several minutes, long enough to allow the water to cool down. Repeat a couple times weekly as necessary. For safety reasons, never leave your spa unattended with the cover open. If OHH is displayed on the control panel, this means that the thermometer has detected spa water temperature above 110 degrees F. Do not use the spa at this temperature. Take the advised steps above to cool your spa water to below 106 degrees F before use.

Why won't my spa heat?

If your spa temperature is low, first check the thermostat to see if it has been turned down or set to low heat range. Adjust the thermostat to desired temperature or set to high heat range. Another common reason for your spa temperature to be low is because the high limit sensor has tripped. Press any button on your control panel to reset the system. If neither of the above steps works, your heating system may be defective. Contact your authorized Bullfrog Spas Dealer for further diagnosis.

Why is my GFCI breaker tripping?

Warning: You must be a qualitied electrician and or service technician to perform diagnosing or serial injury or death can result: High voltage components are in use. If the spa was recently installed, the most common reason the GFCI would trip is the Load Neutral (white wire) between the spa and GFCI which must be connected to the Load Neutral port in the GFCI breaker. If the neutral wire is connected to the neutral busbar, the breaker will trip during startup. The neutral connection must not have contact to the ground on the load side of the breaker or it will trip. If the spa is not tripping immediately upon startup, a process of elimination should be used to identify the problem. Disconnect one component at a time from the control board and try restarting the spa. If the breaker trips, reconnect the component then try again by disconnecting a different component. Continue repeating this process until the breaker does not trip. Components include pumps, heaters, lights, stereos, ozone, etc. If the breaker does not trip after disconnecting the component, then the disconnected component is the source of the problem. Once you have determined which component is at fault, replace the component. If you have not found the source of the problem after disconnecting each spa component individually, disconnect all components from the control board and try starting the spa. If the breaker still trips, a certified electrician will need to inspect the breaker and wiring.

Why is my spa making a vibration noise?

A light vibration noise is normal while the spa pumps and motors are running. If your spa’s vibration noise level seems excessive, the first thing to check for is the spa motor’s shipping bolts. Each spa motor has a shipping bolt that can contribute to the vibrating noise and can be removed once your spa is delivered and installed. The bolts have tags with red lettering for easy identification. If the bolts have been removed and your spa still makes an excessive vibration noise, contact your spa dealer for further assistance.

Why is my spa pump creating a burning smell or making excessive noise?

If your spa pump is creating a burning smell or making excessive noise, the pump motor is defective. This can happen when running the pump during high ambient outside temperatures or due to excessive run times. Please contact your authorized Bullfrog Spas dealer for replacing the pump.

Why are my control pad and spa equipment not operating?

If your hot tub control pad and spa equipment are not operating, that means you have no electrical power to the spa. Turn on or reset the GFCI circuit breaker to supply the spa with power again. If this does not solve the problem, have a qualified Electrician check the electrical service for issues. Another reason your control pad and equipment won’t work is if the fuse (20 or 30A depending on the system) has blown. Contact your authorized Bullfrog Spas Dealer for repair/replacement.

Why are my hot tub jets not working?

If your hot tub jets are surging on and off, the first thing to check is your water level as it might be too low. Adjust water to the water level indication mark on the faceplate of the filter assembly. Next, check your filters as they may be dirty. If so, clean or replace them. If your spa’s jets seem weak or are not working, first double-check to make sure that the valves are open. JetPaks have valves at the bottom that open and close by turning the valve. Adjustable jets on M Series, A Series, R Series, and STIL spas open and close by turning the jet face. Adjustable jets on X Series spas open and close by turning the outer ring. The next thing to check is the suction fitting(s) normally located at the bottom of your spa shell to see if they are blocked. Remove any debris you find by hand or with a spa vacuum. If your jets are not working after filling your spa, you most likely have an airlock in the pump. Follow the directions in the “how do I fix an airlock in the pump” section below.

Why won’t my spa won't work after draining and refilling it?

If your spa pumps/jets are not working after filling your spa, you most likely have an airlock in the pumps. Follow the directions in the “how do I fix an airlock in the pump” section below.

Why do my spa jets turn off during operation?

If your jets turn off automatically after either 30 or 60 minutes, this is completely normal. The automatic timer has completed its cycle. Simply turn the pump back on to start a new cycle. Another reason your jets can turn off unexpectedly is if the pump has overheated due to the vents on the equipment door being blocked. Clear away any items from the vents and wait a while to see if your jets work again. The last reason your spa jets can turn off is if the pump motor is defective. In this case, contact your authorized Bullfrog Spas dealer for service.

Why are my hot tub jets/pump not turning off?

If you are trying to turn off the pump for jets 1 on your spa and it appears that they are not turning off, your spa is in the middle of a filtration cycle. Spas not equipped with a dedicated filtration pump will turn on automatically, using jet pump 1 on low speed, to filter and/or heat. This is normal spa operation.

What do I do if my spa is leaking?

If you notice your spa is losing water, check all fittings and equipment in the equipment compartment for the source of leakage. If a leak is detected, tighten the fitting by hand. If the leak persists, you cannot find the source of the leak, or the leak is coming from the shell, contact your authorized Bullfrog Spas Dealer.

Filling Your Bullfrog Spa & Initial Startup Info

Q: How do I fix an airlock in the pump?

To prevent airlocks when filling your spa, be sure to open all valves in the JetPaks and all other jets in the spa before filling to allow as much air as possible to escape from the system during the filling process. Fill your spa through the filter by taking the filter cap off and put the hose directly in the filter. Detailed instructions for filling each spa series are found in your owner’s manual. Your hot tub’s pumps must be primed directly after filling to ensure correct operation of your spa and get rid of any airlocks. After initial startup, verify that the home status screen appears on the panel. Depending on your spa model, your spa has either 1,2, or 3 pumps. To prime the pumps, press the “Jets 1” button once to prime in low-speed. After the pump turns on and water is visibly flowing from the jets wait a few seconds and then press “Jets 1” again to initiate highspeed operation of Pump 1. The pump has primed when water is flowing from the jets. If your spa is equipped with a second jet pump, repeat the priming process for Pump 2 by pressing the “Jets 2” button once to turn on low speed and then a second time to turn Pump 2 on high. If your spa has a 3rd pump, press the “Jets 3” button to prime the third jet pump. All pumps will have primed when water is observed flowing from the jets associated with each pump. On rare occasions, priming the pumps will not get rid of an airlock. The next step is to remove the front panel and locate the pump with an airlock. The wet-end of the pump has a bleed valve—loosen this until all the air escapes and water starts to drip out, or loosen the union on the pump to let the air out until you see water. Do not attempt this while the spa pump is running. If you need help doing this or this does not resolve the problem, please contact your authorized Bullfrog Spa Dealer.

16 June

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Filling Your Bullfrog Spa & Initial Startup Instructions

Bullfrog Spas | Ownership | No comment

Your first relaxing experience with your Bullfrog Spa awaits. As you eagerly anticipate the rejuvenating moments ahead, we’re here to guide you through the process of filling and using your spa for the very first time. We can’t wait for you to enjoy your Bullfrog Spa!

*Always refer to your owner’s manual for the most accurate information for your particular spa model.

Before You Start

Turn Off Power

Make sure the power is off to your spa prior to following the spa filling procedure. Failure to do so may result in serious injury. Do not turn power on to the spa without water in the spa. Serious damage to the pumps and/or heater may occur.

Open All Jet Valves

To avoid a possible airlock condition be sure to open all valves in the JetPaks and all other jets in the spa before filling. This will allow as much air as possible to escape from the system during the filling process.

JetPak valves should be turned counterclockwise to open them.

Jets fixed to the hot tub shell should be turned clockwise to open them.

Filling Your Bullfrog Spa

Filling your Bullfrog Spa is a simple process. To ensure a smooth experience, please refer to the instructions below that correspond to your specific Bullfrog Spa series. By following these guidelines, you’ll be on your way to enjoying your spa in no time.

Important: Never fill the spa with soft water unless an appropriate mineral supplement is immediately added (see your authorized Bullfrog Spas Dealer). If your water is extremely hard, it is preferable to either dilute the water’s hardness by blending the water with water from a water softener, using a mineral filter, or by the addition of a special water softening chemical (see your authorized Bullfrog Spas Dealer).

Spa Filling Steps for A Series (2023 and Later), M Series, and Swim Series

Step 1: Select any seat with a JetPak and remove the JetPak.
Step 2: Place a garden hose in the JetPak bulkhead.
Step 3: Fill to the water level indicator or just above the midpoint of the filter intake grate.

Spa Filling Steps for A/R Series (2022 & Prior), X Series, and STIL

Note: Images show spa with filter plate removed for clarity.

Step 1: Remove filter cover by lifting until snap fittings release.

Step 2: Remove a filter cage cap

Step 3: Place garden hose inside the inner chamber of the filter cage.

Step 4: Fill to the water level indicator line located on the right side of the grill on the face of the filter plate assembly.

Step 5: Reinstall the filter cap(s) and filter snap cap.

Cover Instructions

The spa cover comes with tie down straps and locking hardware that attaches the cover to the spa or decking. If your dealer did not install the cover, refer to the Cover Installation Instructions included with the cover. The spa cover is critical in maintaining a safe and secure spa environment. In addition, keeping your spa covered when not in use is important for maintaining spa water at the desired temperature and saving energy. When the spa is not in use, always place the cover over the spa and secure it by pulling down on the cover strap, clicking the two sides of the cover clips together, and locking each clip with the key provided. The cover should remain in place and locked when not in use to prevent unauthorized entry and prevent the wind from inadvertently blowing it open.

Prime the Pumps (& Remove Airlocks)

After filling your spa, you need to prime the pumps and remove any airlocks so the spa will operate correctly and to prevent any damage to pumps. Follow the instructions below depending on which spa series you have.

Priming the Pumps for A/R Series (2022 & Prior), M Series, X Series, and STIL

After turning the power on at the main power panel, the control panel display will go through an initializing sequence. This sequence displays information regarding the configuration of the hot tub control. After a few seconds, your control will display a standard status screen with time, jet and light status, temperature status, operation mode, etc.

Pumps must be primed directly after filling to ensure the correct operation of your spa. After initial start-up, verify that the home status screen appears on the panel. To prime the pumps, press the “Jets 1” button once to prime on low-speed. After the pump turns on and water is visibly flowing from the jets, wait a few seconds and then press “Jets 1” again to initiate the high-speed operation of Pump 1. The pump has primed when water is flowing from the jets.

If your spa is equipped with a second jet pump repeat the priming process for Pump 2 by pressing the “Jets 2” button once to turn on low speed and then a second time to turn Pump 2 on high. If you have a spa model with 3 pumps, press the “Jets 3” button to prime the third jet pump. All pumps will have primed when water is observed flowing from the jets associated with each pump.

Important: Pumps should not be allowed to run without priming (no water flowing out of the jets) for more than 2 minutes. Doing so may cause damage to the pump(s).

Note: Sometimes momentarily turning the pump off and on will help it to prime. Do not do this more than 5 times. If the pump(s) will not prime, shut off the power to the spa and call for service.

Priming the Pumps for A Series (2023 and Later) and Swim Series

External Air Bleeder Instructions

These instructions should be followed at initial and subsequent draining and refilling to prevent pump cavitation caused by trapped air within the pump and plumbing system. Turning on the power to the spa before performing this priming process may make the priming process more difficult.

After filling your spa, using caution, carefully remove the air bleeder screw from the external air bleeder fitting with a standard screwdriver or ½” socket to unscrew it in a counterclockwise rotation.

Air Bleeder Screw / O-Ring Note: To prevent losing the bleeder screw and O-ring, grasp the screw while unthreading. Once removed, air and water will begin to escape through the opening.

Allow water to flow freely from the external air bleeder fitting for approximately 60 seconds. Note: Use a wet/dry vacuum or tray to catch escaping water for spa installations located indoors.

After 60 seconds, reinstall the bleeder screw and O-ring. First, by hand and then by using a standard screwdriver until snug. Do not over-tighten.

Turn on the power to the spa and turn on one pump at a time starting with pump 1, ensuring that each pump is properly primed. If you discover a pump is not moving water properly after 30-60 seconds, turn off the power to the spa and repeat instructions above.

Note: Spa equipment with circulation pumps are not as noticeable when operating correctly; for this reason, you will need to watch the control panel closely for approximately 60 seconds or until the display reads “Heating to 99°F (37°C)” (or Heating to 104°F / 40°C). If the panel displays ERROR NO FLO, turn off the power to the spa and repeat steps above.

Heating the Spa

Within 1 to 2 minutes after spa start-up and initialization, the water temperature will be displayed in the center of the home status screen. Press the up and down buttons to set the desired temperature.

When the set value is lower than the current temperature, Cooling to xx.x” will appear at the bottom of the screen. When the set value is higher than the current temperature, “Heating to xx.x” will be indicated. Normally there may be a short delay before the heating starts, during which “Heating suspended” is indicated under the value.

How long does it take a hot tub to heat up? This depends on several factors such as outside temperature, the temperature it’s starting at, and the size of the spa. In general, hot tubs increase a few degrees per hour. Normally, you can plan on using your hot tub by the next day, if not sooner.

Initial Water Care & Chemistry

Water care in hot tubs involves balancing the Alkalinity, pH, and sanitizer levels of your hot tub water to get them in the recommended range. You first start with a test strip to test the levels and then compare the levels to the recommended levels. You adjust Alkalinity first, then the pH, then the sanitizer (chlorine or bromine) levels. Usually this involves adding small doses at a time of chemicals that raise or lower levels to make adjustments. Alkalinity should be between 80-120 ppm and pH should be between 7.2-7.8.

Although it may seem scary if you have never done it before, it can actually be quite easy. After a little practice, it’ll become second nature to you. Please see our complete guides to water care & chemistry for detailed instructions depending on whether you are using the FROG @ease system or not.

Water Care Guide if Using FROG @ease System

https://www.bullfrogspas.com/blog/water-care-frog-at-ease/

Water Care Guide if NOT Using FROG @ease System

https://www.bullfrogspas.com/blog/hot-tub-chemicals-guide/

What to Do if You Still Need Help

If you are still needing assistance with getting your spa ready for use, please reach out to your local store from whom you purchased. They are your local expert on Bullfrog Spas products, local water chemistry and care, and warranty items.

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AUTHOR - Bullfrog Spas

Bullfrog Spas is a premier brand of personalized premium hot tubs. With proprietary hydromassage technology and an eye for contemporary design, Bullfrog Spas is revolutionizing the concept of the portable hot tub and providing a relaxation experience unlike any other. Discover the award winning spa of the future today.

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